WHAT DO YOU SAY?

When it comes to customer service challenges... The first few seconds and your first few words determine your success or failure.

Fast paced, energetic and loaded with excitement...this video puts employees on The hot seat as They are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It Then provides realistic, practical answers that They can use on The job immediately.

Delivering up another large dose of fun...the What do you Say? Card Game is grounded in The real world. Employees have to think quickly as They win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning.

A powerful tool that no employee should be without...the Employee handbook takes over where The video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guest, diversity challenges, disability issues, etiquette and more.

Learn The key words and phrases needed to handle tough customer situations with ease and confidence.

SPECIFICATIONS

Format: Video or DVD
Length: 22 mins.
Additional Materials:
1 -30 Page Manager's Guide
10 Pocket Cards
10 Employee Handbooks
1 Card Game
1 Customer Comment Program

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