SIX STEPS TO GREATNESS
Six Steps to Greatness is specifically aimed at managers
and others responsible for achieving service goals. Baptist Health Care
achieved a turnaround – from The lower 10th percentile to #1 in
customer satisfaction. This program explains 6 of Their key strategies.
These are credible, battle-tested solutions aimed at fueling service improvement
in any organization from a Fortune 100 company or a large government agency
to a small non-profit.
The Six Steps to Greatness covered in The film are:
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Create standards: achieve buy-in
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Hire and train The standards
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Get it done with teams
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Recognize service heroes
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Accept only winning attitudes
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Measure, correct, and train incessantly
SPECIFICATIONS
Format:
Video
Length: 15 mins.
Additional Materials:
n/a
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| $695.00 |
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