SERVICE HEROES

BHC’s CEO named “Mover and Shaker” by Training magazine, 11/02

Reality learning. No actors, just real people who excel at service!

Baptist Health Care ranked in The 10th percentile in customer satisfaction just a few years ago. Now They are ranked #1 in an independent survey of over 600 hospitals! BHC’s incredible turnaround makes for one of The greatest customer service stories ever told. At #10 on Fortune’s best workplaces list, They figured out how to be one of The most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how They did it and apply Their lessons to your own organization!

Key Training Points

• Be ready for moments of truth

• Achieve through change

• Always think “customer”

• Find a way to make a difference

• Teamwork works

• Everyone must be involved, everyone!

• Be a service hero

SPECIFICATIONS

Format: Video
Length: 15 mins.
Additional Materials:
n/a

Best Recommendations: GIVE 'EM THE PICKLE | WHALE DONE | THE PRACTICAL COACH | THE GUEST | THE DIFFICULT GUEST | KEEPING THE GOOD ONES | WOULD I FOLLOW ME | WOULD I WORK FOR ME

Featured categories: CUSTOMER SERVICE TRAINING PROGRAMS| | LOU HOLTZ MOTIVATIONAL VIDEOS | SEXUAL HARASSMENT TRAINING | DIVERSITY TRAINING | LEADERSHIP TRAINING | TEAM WORK | HUMAN RESOURCES TRAINING TOOLS | JOHN CLEESE CUSTOMER SERVICE TRAINING | CHANGE MANAGEMENT VIDEOS

HOME | ABOUT US | OUR GUARANTEE | FREE SHIPPING | OUR POLICIES | CONTACT US