Bob Farrell is back!

THE COURAGE TO COACH FOR RETAIL

The Courage To Coach for Retail outlines a specific four-step process for coaching that will work in any retail employee performance situation. Managers will learn how to reach agreement on The problem, develop an action plan for correcting The problem and follow up with The employee. And, They will realize that coaching is The best way to keep employees motivated - by reinforcing what employees do right and helping Them fix what needs to be improved. more-->

THE GUEST

This is The best selling customer service program in The world. "Treat your customers as you would treat a guest in your home." This simple and entertaining message has changed The way thousands of corporations look at Their customers. The Guest uses humor to remind employees that everything The need to learn about great customer service, They already know. more-->

IN THIS TOGETHER

Why do people harass? Why are They mean or disrespectful? Maybe it’s because They don’t know any better. Or maybe They know better but do it anyway. Now you can help manage both scenarios with a program that addresses a variety of harassment and respect issues. In This Together illustrates how perceptions can become reality by examining opinions and attitudes about everyday life and The simple choices we’re faced with each day. It looks at The negative effects of discrimination and harassment with directness, honesty and insight. more-->

SEXUAL HARASSMENT: Is It or Isn't It? - Retail version

Retail-specific vignettes to send a clear message to your employees! Working in close quarters and physical contact with customers and coworkers may be a required part of The job in a retail environment. The eight dramatic vignettes in this video depict a variety of retail settings designed to help your employees understand The negative affects of sexual harassment and avoid misunderstandings and accusations of sexual harassment in your retail workplace. more-->