QUALITY SERVICE IN THE PUBLIC SECTOR, Training Videos, Buy QUALITY SERVICE IN THE PUBLIC SECTOR Program

Quality Service in the Public Sector

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Quality Service in the Public Sector

QUALITY SERVICE IN The PUBLIC SECTOR

Help public sector employees become real civil servants

Show public employees how to create satisfied customers at every encounter with this engaging video dream sequence that takes place in various government settings

Key Training Points:

How to shift The focus to what can be done for The customer, not what can't
How to use facts to help customers let off steam
How to ask questions and give undivided attention

SPECIFICATIONS

Format: Video
Length: 24 mins.
Additional Materials:
Trainer's Leader Guide
Desk Reminder Cards
8" x 10" Poster "Ten Commandments of Customer Relations"

Additional Languages:
Greek
Portuguese
Spanish

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WINDOWS USERS

Download Windows Media Player 10

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MAC USERS

Download Windows Media Player 9 for OS X

PURCHASE/RENT
VHS Selections
Purchase:	$695.00
Fed Gov't Price:	$556.00
Local Gov't Price:	$625.50
Education Price:	$556.00
Non-Profit Price:	$556.00
7 Day Rental:	$195.00
DVD Selections
Purchase:	$745.00
Fed Gov't Price:	$596.00
Local Gov't Price:	$670.50
Education Price:	$596.00
Non-Profit Price:	$596.00
7 Day Rental:	$225.00

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