Leader Madness

Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program “Leader Madness”. The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices.

Leadership Pickles

Bob Farrell is back and this time he's giving out Leadership Pickles!

What Bob Farrell did for customer service training videos in the runaway hit “Give ‘em the Pickle”, he is now doing for leadership training videos. In this fun and exciting new film, Bob Farrell combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.

Harassment Is...(Retail Version)

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!
In addition to sexual harassment there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law.

Also available:

• Harassment is... (Government Version)
• Harassment is... (Industrial Version)
• Harassment is... (Office Version)
• Harassment is... (Hospitality Version).

Conflict Resolution Strategies: Five Logical Ways to Manage Conflict

No matter what the problem is, it needs to be solved. It should not become a source of discontent, hard feelings, broken friendships and/or broken business relationships. It is important to recognize that any problem that involves people who oppose your position is a conflict. Any conflict can be dealt with in a logical way.

Free Radicals of Innovation

Most people appreciate innovation’s benefits, but few actively pursue it because of a fear of failure. Why? Because people are afraid of change. However, danger and failure can act as a catalyst for innovation—spawning adventure, exploration, and fun! Laughter is often the sound of innovation being born.

Working Without a Scipt

The Second City is well known for their improv comedy, their TV shows, and their scores of famous alumni. But what do you and The Second City have in common? Both of you improvise every day!

Second City Communications has facilitated successful business training for over 45 years. Their training program, Working Without A Script, teaches how the basics of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organizations need to know how to work together when the plan doesn’t go as planned.

Your Summit Awaits

To get to the highest point on Earth, it takes a lot more than strength and skill. It takes honesty, trust, passion, and perspective.

Join Jamie Clarke, Canadian mountaineer, adventurer, and three time Mount Everest explorer, in Your Summit Awaits as he shares from the heart his incredible experiences on the mountain.

Manager or Mouse

Are there times your managers feel overwhelmed with various demands at work? Do you or your managers need to take control of the situation? There are times that any manager can feel overwhelmed with customer calls, problem situations, and office distractions. In this humorous video, you will see how one manager learned how to understand his own fears and concerns so he could overcome these problems and take control.

"So Help Me" - Supervisor Edition

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences The service a customer ultimately receives.

"So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing The direct connection between a supervisor's behavior and The way employees treat customers. When employees are listened to, respected, and encouraged, They will do The same for Their customers. Supervisory behaviors that promote excellent service include: telling people what They're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do Their jobs, and turning mistakes into opportunities for growth. more-->

As Simple As Respect: Diversity, Respect and Inclusion in The Workplace

This vignette-driven program features easy-to-follow scenes that illustrate disrespectful behavior, and how to solve Them. Respect Guidelines offer rules to follow in The workplace, while Simple Steps break down The correct behavior to give employees and managers alike tools to discuss workplace respect issues, and The how to relate those steps to Their own personal behavior and experiences. The vignettes include healthcare, manufacturing, retail, and office settings. more-->

Sexual Harassment in The Workplace: It's Not Enough to Know Better

Both The Employee's and Manager's Versions, feature 12 vignettes of work-based scenarios that are -- or could become -- sexual harassment. A female employee is transferred after reporting another employee's harassing behavior, and two coworkers share potentially offensive jokes. These scenarios and more are depicted to help viewers recognize sexually harassing behavior and know what to do about it. An authoritative explanation follows each vignette to provide a legal point of view.
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