IF LOOKS COULD KILL
Behavioral
techniques that delight customers
Who
killed Charles Hapless? This is a murder mystery story with a difference.
The famous Detective Inspector Nugget reveals The murderer by analyzing
all The suspects' behavior. Was it Sister Cartledge, The grumpy nurse?
Or Mr. Welt, The impatient shoe-shop manager? Perhaps Miss Fairstone,
The helpful airline employee, did The dastardly deed. If Looks Could Kill
proves that behavior is a powerful tool that can be used positively for
The good of all - or negatively, like The proverbial blunt instrument,
to enrage, wound, scare - or even kill! Why is it that an individual can
be pleasant to one person and Then offensive to another, simply in response
to that person's behavior? This video solves The mystery. It explains
exactly why behavior is so important when dealing with The public and
shows how to use it to help, rather than harm, customer relations.
Suggested
Uses:
Learning
Objectives:
-
Behavior
breeds behavior
-
Behavior
is a choice and can be used
-
Use
people's names
-
Pay
attention to Their case
-
Smile,
look attentive, be sympathetic
-
Never
underestimate The power of touch
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| $870.00 |
| $696.00 |
| $783.00 |
| $696.00 |
| $783.00 |
| $870.00 |
| $696.00 |
| $783.00 |
| $696.00 |
| $783.00 |
|
