GIVE 'EM The PICKLE

We're all in The same business, The people business. It's not what we make or sell that's critical, it's how we take care of The people who buy it. Our job is to make customers happy. What's The best way to do that? By giving out "pickles." "Pickles" are those special or extra things you do to make people happy. It may be walking a customer to an item They're looking for rather than just pointing. Or maybe it's a handwritten "thank you" note in every order shipped. The trick is figuring out what your customers want, Then making sure They get it, that's The "Pickle!" more-->

THE GUEST

This is The best selling customer service program in The world. "Treat your customers as you would treat a guest in your home." This simple and entertaining message has changed The way thousands of corporations look at Their customers. The Guest uses humor to remind employees that everything The need to learn about great customer service, They already know. more-->

IN THIS TOGETHER

Why do people harass? Why are They mean or disrespectful? Maybe it’s because They don’t know any better. Or maybe They know better but do it anyway. Now you can help manage both scenarios with a program that addresses a variety of harassment and respect issues. In This Together illustrates how perceptions can become reality by examining opinions and attitudes about everyday life and The simple choices we’re faced with each day. It looks at The negative effects of discrimination and harassment with directness, honesty and insight. more-->

SEXUAL HARASSMENT: Is It or Isn't It? - for The Hospitality Industry

Educate and protect your hospitality employees! Here's nine stop-and-discuss scenarios depicting examples of possible harassing behavior in a variety of hospitality environments. After each vignette, an employment law attorney provides a brief explanation of why The situation is considered to be sexual harassment, or why it's not, and The federal laws that apply to The hospitality industry. more-->