SERVICE HEROES

Reality learning. No actors, just real people who excel at service! Baptist Health Care ranked in The 10th percentile in customer satisfaction just a few years ago. Now They are ranked #1 in an independent survey of over 600 hospitals! BHC’s incredible turnaround makes for one of The greatest customer service stories ever told. At #10 on Fortune’s best workplaces list, They figured out how to be one of The most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how They did it and apply Their lessons to your own organization! more-->

SIX STEPS TO GREATNESS

Six Steps to Greatness is specifically aimed at managers and others responsible for achieving service goals. Baptist Health Care achieved a turnaround – from The lower 10th percentile to #1 in customer satisfaction. This program explains 6 of Their key strategies. These are credible, battle-tested solutions aimed at fueling service improvement in any organization from a Fortune 100 company or a large government agency to a small non-profit. more-->

Making sure you provide the best care for all ages is good for patients. But different age groups have different physical, psychological and social needs. Staff members must have the knowledge and skills to provide proper age-specific care. more-->

SERVICE HEROES

Reality learning. No actors, just real people who excel at service! Baptist Health Care ranked in The 10th percentile in customer satisfaction just a few years ago. Now They are ranked #1 in an independent survey of over 600 hospitals! BHC’s incredible turnaround makes for one of The greatest customer service stories ever told. At #10 on Fortune’s best workplaces list, They figured out how to be one of The most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how They did it and apply Their lessons to your own organization! more-->

SEXUAL HARASSMENT: Is It or Isn't It? II - for Health Care

Eight stop-and-discuss vignettes to help you diagnose sexual harassment. Health-care environments can create high-risk atmospheres of sexual harassment because of The close interaction between staff, patients and volunteers. Fully updated to include information from The 1998 United States Supreme Court rulings, this video follows along as an employment law attorney explains eight dramatic situations that might be considered sexual harassment and The laws that apply to health care. more-->

SIX STEPS TO GREATNESS

Six Steps to Greatness is specifically aimed at managers and others responsible for achieving service goals. Baptist Health Care achieved a turnaround – from The lower 10th percentile to #1 in customer satisfaction. This program explains 6 of Their key strategies. These are credible, battle-tested solutions aimed at fueling service improvement in any organization from a Fortune 100 company or a large government agency to a small non-profit. more-->