Bob Farrell is back!

GIVE 'EM The PICKLE

We're all in The same business, The people business. It's not what we make or sell that's critical, it's how we take care of The people who buy it. Our job is to make customers happy. What's The best way to do that? By giving out "pickles." "Pickles" are those special or extra things you do to make people happy. It may be walking a customer to an item They're looking for rather than just pointing. Or maybe it's a handwritten "thank you" note in every order shipped. The trick is figuring out what your customers want, Then making sure They get it, that's The "Pickle!" more-->

M.E.E.T. ON COMMON GROUND

Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect. This NEW straightforward video provides practical skills that all of your employees can use to create a respectful and inclusive workplace. Unlike many programs that focus on high-level "strategic" Theories concerning diversity and inclusion management, M.E.E.T. on Common Ground is a "ground-zero" tactical approach. By focusing on understanding and communication, this program will teach your employees how to recognize and respond to any situation professionally and with respect. more-->

BAD APPLES: How To Deal With Difficult Attitudes

Let's start with The bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, Then Bad Apples is for you! Bad attitudes in The workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in The workplace. more-->

BE SAFE: Preventing Workplace Violence

Keep all your employees educated on handling potentially disruptive and even dangerous threats from co-workers. Think about it. Every workday, 723 workers are attacked and another 43,800 harassed. Over 1,000 workers are victims of homicide - at work - annually. Approximately two million assaults and threats of violence occur in The workplace each and every year. In The pressure cooker of The contemporary workplace, violent behavior can erupt at any time. more-->

THE DIFFICULT GUEST: Understanding and Serving Difficult Customers

Our hapless hero Ken Sperling takes off on a routine business trip, and we tag along for another ride on his often strange but always entertaining flights of imagination. From The baggage line to The hotel lobby, from The bank to The health clinic, we encounter some very difficult customers and some very creative customer service solutions. more-->

GIVE 'EM The PICKLE

We're all in The same business, The people business. It's not what we make or sell that's critical, it's how we take care of The people who buy it. Our job is to make customers happy. What's The best way to do that? By giving out "pickles." "Pickles" are those special or extra things you do to make people happy. It may be walking a customer to an item They're looking for rather than just pointing. Or maybe it's a handwritten "thank you" note in every order shipped. The trick is figuring out what your customers want, Then making sure They get it, that's The "Pickle!" more-->

THE GUEST

This is The best selling customer service program in The world. "Treat your customers as you would treat a guest in your home." This simple and entertaining message has changed The way thousands of corporations look at Their customers. The Guest uses humor to remind employees that everything The need to learn about great customer service, They already know. more-->

HOW TO CONNECT IN BUSINESS... In 90 Seconds or Less

with Nicholas Boothman, "...Dale Carnegie for a rushed era."
- New York Times

This fun and motivational film will teach your employees how to naturally make a genuine connection with everyone They meet. How to Connect in Business…in 90 seconds or less™ will have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employees' lives. more-->

IN THIS TOGETHER

Why do people harass? Why are They mean or disrespectful? Maybe it’s because They don’t know any better. Or maybe They know better but do it anyway. Now you can help manage both scenarios with a program that addresses a variety of harassment and respect issues. In This Together illustrates how perceptions can become reality by examining opinions and attitudes about everyday life and The simple choices we’re faced with each day. It looks at The negative effects of discrimination and harassment with directness, honesty and insight. more-->

IT'S NOT JUST ABOUT SEX ANYMORE

It seems as if, every day, The EEO and The courts expand The definition of harassment and discrimination. In this changing environment it's difficult to know - or understand what's allowed and what's not allowed at work. more-->

IT'S The LAW: The Legal Side Of Management

The EEOC has issued Guidances, which recommend organizations provide repeated on-going periodic training on employment law issues. Legal experts recommend organizations do Their best to follow The EEOC recommendations because The courts often look to The EEOC for help in interpreting The law when ruling on employment law cases. It's The Law: The Legal Side of Management is designed to help organizations comply with These EEOC recommendations. more-->

LEGAL BRIEFS: Employment Law Series

The Complete Employment Law Package includes:

1: Legal Briefs: The Americans With Disabilities Act
2: Legal Briefs: Recruiting & Hiring
3: Legal Briefs: Harassment & Discrimination
4: Legal Briefs: Discipline & Termination
5: Legal Briefs: The Family and Medical Leave Act
6: Legal Briefs: Workplace Violence: A Legal Role
7: Legal Briefs: Substance Abuse
8: Legal Briefs: Workplace Privacy

The Legal Briefs Series is The most unique, practical, easy-to-use, employment law training available today. Why? Instead of The usual mind-numbing "legal speak" and "information dump", each title focuses on a specific law, identifies The most common issues and potholes managers and organizations face-and presents easily understood, legally accurate answers and actions your managers can implement immediately. more-->

M.E.E.T. ON COMMON GROUND

Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect. This NEW straightforward video provides practical skills that all of your employees can use to create a respectful and inclusive workplace. Unlike many programs that focus on high-level "strategic" Theories concerning diversity and inclusion management, M.E.E.T. on Common Ground is a "ground-zero" tactical approach. By focusing on understanding and communication, this program will teach your employees how to recognize and respond to any situation professionally and with respect. more-->

THE PRACTICAL COACH

This best selling film takes a light-hearted look at coaching and offers practical advice for coaches who care. Realistic role plays cover a variety of topics, from getting good work repeated, to correcting poor work in a positive way, to turning a dead-end performance around. more-->

SEXUAL HARASSMENT: It Can Happen Here

THE UNIFIED TEAM

This award winning film explores The feelings and dynamics that effect team unity. Teams are all too often plagued by conflicting agendas, personality conflicts and disenchanted members. This program lays out a practical approach that any team leader can follow to ensure that Their team member's needs for Achievement, Belonging and Contribution are being met. more-->

WHAT DO YOU SAY?

When it comes to customer service challenges... The first few seconds and your first few words determine your success or failure. Fast paced, energetic and loaded with excitement...this video puts employees on The hot seat as They are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It Then provides realistic, practical answers that They can use on The job immediately. more-->