Can't be Denied
Last year several large corporations were involved in
lawsuits that cost Them millions of dollars. These companies were sued for
unfairly and illegally discriminating against customers. Too many organizations
are learning The hard way that The actions (or inactions) of Their employees
can create tremendous liability for The organization when it comes to customer
discrimination. Countless customers are lost because of bad and potentially
illegal customer service practices.
The real-life vignettes featured in this video encompass
The most common forms of customer discrimination and details The consequences
of These negative behaviors. It will also demonstrate The impact of immediate
corrective action.
Participant Objectives:
- Realize The importance of providing good customer service to all customers.
- Understand that a good customer service policy will be The same for
all customers regardless of age, race and national origin.
- Increase customer retention.
- Know The key things that leaders must do to comply with The law and
ensure quality customer service to all customers.
Materials Included:
- One Leader's Guide and One Participant Guide, which includes worksheets
and a customer service assessment
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| $695.00 |
| $625.50 |
| n/a |
| $556.00 |
| $556.00 |
| $250.00 |
| $695.00 |
| $625.50 |
| n/a |
| $556.00 |
| $556.00 |
| $250.00 |
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