Who Sold You This, Then?
Effective after-sales service

Aim

To give service staff an appreciation of The skills required to satisfy customers and represent The business in a professional light.

The video

Charlie, a service repair man, is called out to a number of typical service scenarios. On each occasion, he manages to criticize everything that's important to his business; The products he services, his customer, The salesperson They originally dealt with, and his organization.

The realistic scenes are not only amusing, but make some clear points about The role that service staff should be undertaking.

Features and applications

Engaging video with 25-year pedigree for achieving excellent results
Realistic scenarios valuable for all staff in a service role
Complements any training in customer-care skills, and is ideal both for new starters and as a refresher
Amusing drama with three learning scenarios
Highly memorable, highly effective content
Short video also available to enable better staff preparation

Format: DVD or VHS
Length: 20 mins
Additional Materials:
n/a

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